FAQs

VR
  • Regular FAQs
  • Ask about Services
  • Ask about OEM
  • Ask about Customization
  • Ask about Warranty
  • Ask about Shipping
  • Ask about Prices and Payment
  • Are you a factory or a trading company?

    We are a factory that manufactures laser machines, and we provide OEM and after-sale service. We integrate R&D, production and sales, providing the best laser machine solutions for production enterprises.

  • What are the main products of Cosmo Laser?

    Products include laser welding machine, laser marking/engraving machine, laser cutting machine, finger ring/bangle pin marking machine, CNC design cutting machine.

  • What other products Cosmo Laser manufacture/ provide?

    We also manufacture products including dust collectors, polishing machines, non-standard customized equipment, etc.

    In addition, we are supplying machines(wax injector, gold melting machine and etc), machine parts(laser source, scanner and etc) and jewellery casting consumables (silicone rubber, wax bead and etc) from our link manufacturers.

  • Is the laser safe to operate?

    Yes, the laser is completely safe to operate. No special safety gear is required to run the laser.

  • I know nothing about this machine. Which one should I choose?

    You can tell us what kind of material you want to mark or engrave on. We will assist you in selecting the appropriate machine and will share our best solution with you.

  • What is the delivery time upon confirmation of the order?

    The delivery time is usually between 3 to 5 working days, depending on the type of machine. When it is at the peak of production, it may be longer. Please contact us for the actual delivery time.

  • How is the packing?

    Products will be packed in seaworthy/airworthy wooden crates or paper boxes.

  • Will installation/training be provided?

    Yes, there are three options:
    1. Online: free of charge, via remote control, voice/video chat to do online installation guide and online training.
    2. At our factory: free of charge, but customers are responsible for their own transportation and accommodation costs.
    3. Door-to-door service: the fee is required and is determined by our time and personnel.

  • What is the warranty for machines?

    12 months from the time of shipment on the whole machine, except for consumables parts.

  • Are we informed about the package weight and volume before shipment?

    Of course. The freight cost is determined by the volume and weight of the packed cargo. Different modes of transport also charge differently for the same quantity and weight of products. We will provide the exact dimensional weight including the length, width, and height, and also the weight.

  • Regular FAQs

    • Ask about Services

      • Ask about OEM

        • Ask about Customization

          • Ask about Warranty

            • Ask about Shipping

              • Ask about Prices and Payment

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