cosmo laser's faq


  • Regular FAQs
  • Ask about Services
  • Ask about OEM
  • Ask about Customization
  • Ask about Warranty
  • Ask about Delivery and Shipping
  • Ask about Prices and Payment
  • Ask about Installation and Training
  • Are you a factory or a trading company?

    We are a factory that manufactures laser machines, and we provide OEM and after-sale service. We integrate R&D, production and sales, providing the best laser machine solutions for production enterprises.

  • What are the main products of Cosmo Laser?

    Products include laser welding machine, laser marking/engraving machine, laser cutting machine, finger ring/bangle pin marking machine, CNC design cutting machine.

  • What other products Cosmo Laser manufacture/ provide?

    We also manufacture products including dust collectors, polishing machines, non-standard customized equipment, etc.

    In addition, we are supplying machines(wax injector, gold melting machine and etc), machine parts(laser source, scanner and etc) and jewellery casting consumables (silicone rubber, wax bead and etc) from our link manufacturers.

  • Is the laser safe to operate?

    Yes, the laser is completely safe to operate. No special safety gear is required to run the laser.

  • I know nothing about laser machines. Which one should I choose?

    Cosmo Laser is dedicated to providing you with a comprehensive solution for your material processing needs. Processing ways include welding, engraving and cutting, etc. Our applications specialists will work with you to understand your unique needs and then put their years of industry experience to work in developing a customized laser solution.

    You can tell us your material and your required effects. We will assist you in selecting the appropriate machine and will share our best solution with you.

  • How to purchase Cosmo's machines?

    Customers are warmly welcome to our factory for the transaction, which proves to be a securer and safer way. You can have a deeper understanding of our factory, staff, and company, and also get to know the machines you tend to buy in an intuitive way. Each of your requirements regarding the product information will be clearly stated in the contract.

    We also support the other way - an online transaction which is popular among customers who are from overseas countries.

  • What is the delivery time upon confirmation of the order?

    The delivery time is usually between 3 to 5 working days, depending on the type of machine. When it is at the peak of production, it may be longer. Please contact us for the actual delivery time.

  • Are the machines tested before shipment?

    For every manufacturer including Cosmo Laser, quality assurance is essential for building a reputable brand and gaining customers' trust. Before shipping the products out of our factory, our quality checkers will perform multiple tests on the finished products, thereby, ensuring their stable performance to meet the requirements of the industry and international standards. Once defective products are found, they will be sent to the manufacturing workshops immediately for re-processing. They can't leave the factory until they fully meet the quality standards.

  • How is the packing?

    Products will be packed in seaworthy/airworthy wooden crates or hard cartons.

  • Will installation/training be provided?

    Yes, there are three options:
    1. Online: free of charge, via remote control, voice/video chat to do online installation guide and online training.
    2. At our factory: free of charge, but customers are responsible for their own transportation and accommodation costs.
    3. Door-to-door service: the fee is required and is determined by our time and personnel.

  • Regular FAQs

    • Ask about Services

      • Ask about OEM

        • Ask about Customization

          • Ask about Warranty

            • Ask about Delivery and Shipping

              • Ask about Prices and Payment

                • Ask about Installation and Training

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