In-Sale Service

Who we are?

                                       


Guangzhou Cosmo Laser Equipment is established in 2004. We specialize in the manufacturing of laser equipment for the jewellery-making industry.


Main products include laser spot welding machine, laser marking/engraving machine, laser cutting machine, marking machine for finger rings/bangles, CNC design cutting machine, and other non-standard laser or non-laser equipment customization.


Our equipment has been sold to China, South East Asia, India, Middle East, Europe, North and South America, and Russia. In 17 years, we have gained a large amount of positive feedback since we commit our company philosophy is "To provide first-class equipment through first-class customer service".


Why Cosmo?

                                        


1. Specialized in laser equipment for jewellery field since the year 2004


2. Know-how: Our company is highly committed to the research and development of our laser equipment. 


3. Strong service team:  We have representatives in various countries/regions to supply prompt and reliable after-sale service. 


4. Quality guarantee: Cosmo Laser uses high-quality key components to ensure equipment is of high quality and superior performance. Strict quality control extends our equipment life span, reduces failure rate, and improves work efficiency.



F.A.Q.
Frequently Ask Questions
  • Q1: What are the main products of Cosmo Laser?
    A1: Products include laser welding machine, laser marking/engraving machine, laser cutting machine, finger ring/bangle pin marking machine, CNC design cutting machine.
  • Q2: What other products Cosmo Laser manufacture?
    A2: Products include dust collectors, polishing machines, non-standard customized equipment, etc.
  • Q3: Is the laser safe to operate?
    A3: Yes, the laser is completely safe to operate. No special safety gear is required to run the laser.
  • Q4: What services Cosmo Laser provides?
    A4: 1. Pre-sales: online consultation (by email, telephone, WeChat, WhatsApp, etc.), test on samples, visit our factory, provide customization project, provide financial services.
    2. In-sales: design, manufacture, installation, debugging, transportation logistics.
    3. After-sales: training, supply of repair parts, troubleshooting, maintenance, return visits
  • Q5: What are the payment terms?
    A5: Full payment upon order confirmation. Payment by bank transfer. If you have other ideas, feel free to contact us.
    • Q6: What is the delivery time upon confirmation of the order?
      A6: The delivery time is usually between 3 to 5 workings days, depending on the type of machine. When it is at the peak of production, it may be longer. Please contact us for the actual delivery time.
    • Q7: What kinds of shipping modes are available?
      A7: Sea or air transportation. It depends on the customer's choice and type of machines. Due to aviation safety regulations, certain machines can only be transported by sea.
    • Q8: How is the packing?
      A8: Products will be packed in seaworthy wooden boxes.
    • Q9: Will installation/training be provided?
      A9: Yes, methods include 1. Online: for free, by remote control, voice/ video chat, and other methods. 2. At our factory: for free, but customers will bear for their transportation and accommodation cost. 3. Door-to-door service: the fee is required and depends on our time and number of personnel.
    • Q10: What is the warranty for the machines?
      A10: 12 months from the time of shipment on the whole machine, except for consumables parts.


CONTACT US

We commit to producing the best quality products at the most competitive prices. 

Therefore, we sincerely invite all interested companies to contact us for more information.


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